Refund policy
Refund & Return Policy
Effective Date: July 15, 2026
At Nora's Fashion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition as received
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: info@norasfashion.us
Once your return request is approved, we'll provide detailed return instructions. Please note that items returned without first requesting a return will not be accepted.
Return Address: 24050 Grand St, Hayward, CA 94541, United States
If you have any questions regarding your return, please email info@norasfashion.us.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Contact us within 48 hours of delivery at info@norasfashion.us with your order number and photos of the issue. We'll evaluate your claim and work quickly to resolve it through a replacement, exchange, or refund when applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Personal care and beauty products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items
If you're unsure whether your item qualifies for a return, please contact us before making your purchase.
Exchanges
The quickest way to receive a different item is to:
- Request and complete a return.
- Once your return is accepted, place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@norasfashion.us.
Return and refund Summary
Return Window: We offer a 30-day return policy
Returns Accepted: Yes
Return label: Customer responsibility
Restocking Fee: None
Refund Method: By mail
Refund Time: Within 10 business days after approval
Contact Information
Store Name: Nora's Fashion
Phone: +1 510-728-2085
Email: info@norasfashion.us
Store Address: 24050 Grand St, Hayward, CA 94541, United States
Opening Hours : Monday to Friday: (10:30 AM–08 PM)
Saturday: 10:30 AM–07 PM
Sunday : 10:30 AM–05:30 PM
Time Zone : (GMT-08:00) Pacific Standard Time (Los Angeles)
Customer Support Response Time: We aim to respond to all inquiries within 24 hours during business days.